Returns & refunds
7-day returns and exchanges
Changed your mind or the size is wrong? You can return or exchange an item within 7 days of delivery.
Last updated 7 Nov 2026
7-day window
Refunds in 7 working days
Eligible
What can be returned
- Unused, unwashed items in original packaging with tags attached.
- Proof of purchase: order number or payment reference.
Not eligible
What can’t be returned
- Underwear and socks, for hygiene reasons, unless faulty.
- Items marked “final sale”.
Wrong or faulty item
We fix it at our cost
Received the wrong item, or a faulty or damaged one? Contact us within 48 hours of delivery with photos. We replace it or refund you in full, and we pay the return delivery.
How it works
Return in 3 steps
- Contact us on WhatsApp/call +254 757 735 959 or sales@galsor.net with your order number and reason.
- Send it back: we arrange pick-up, or drop it at our shop at Ismir Heights, Muslim Road, Nairobi.
- Inspection: we check the item within 2 working days and confirm the outcome.
Refunds
When and how you get your money
- Approved refunds go to your original payment method (M-Pesa or other) within 7 working days of inspection.
- For change-of-mind returns, the delivery fee is not refunded and you pay the return delivery.
- Exchanges for another size or colour depend on stock.
Need help with an order?
Talk to a real person on WhatsApp or call us. We reply fast during working hours.